Job Description

The Warehouse Manager manages the day-to-day operations of the commissary by effectively managing Warehouse Supervisors, Leads, Drivers and Warehouse Workers, and interfacing with Amtrak personnel.  As a senior leader in the operations function, Warehouse Manager implements and drives strategies to achieve Company and client Amtrak objectives.

Job Responsibilities

• Responsible for managing Warehouse Supervisors and staff to ensure operational excellence accordance with all established business process compliance SOPs.  Ensures daily operations are maintained as scheduled.
• Assists AGM with problem solving, the evaluation of the effectiveness and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency.
• Coaches, trains and develops Warehouse Supervisors to increase the effectiveness and efficiency of performance.
• Responsible for recruiting, hiring, training, coaching and counseling of staff to provide ongoing support and development.
• Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations.
• Manage hourly employees to ensure compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules and Attendance Policy.
• Models, leads and inspires safety leadership culture and recognition, and all key initiatives relating to our core values, to create a positive Commissary work environment.  Ensures 100% implementation of Aramark Safety Programs, State and Federal Regulations.
• Troubleshoots and resolves safety, service and other operational problems in collaboration with warehouse and administrative functions.
• Ensures daily operations are maintained as scheduled. 
• Ensure all business records, documentation and administrative standards are maintained as required to include personnel records, train deliveries, product and asset inventories, DOT requirements.
• Directly responsible for labor management of their team to include schedule adherence (Kronos), overtime management and wage & hour compliance.
• Owns and fosters effective communication at all levels of the organization as well as liaison with client local operations councils and workgroups.
• Helps prepare, develop and execute action plans on FDA, Business Process Compliance and Wage and Hour Audits.
• Maintains compliance with Safety Plan including safety observations, incident investigations, 5 Whys/root cause analysis, 6S, safety committee meetings and action items.
• Promotes employee engagement thru company recognition programs.
• Assuring that all Company, Operating, Administrative and Business Conduct Policies, and normal business ethical standards, including client’s Code of Conduct, are closely followed by all employees within their Commissary.
• Supports the accurate administration of the payroll, human resources, and operations reports as necessary and as directed by AGM or GM.
• Other duties assigned.

Qualifications

• • At least 3-5 years of relevant experience leading an operations team.
  • Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line managers/personnel.
  • Bachelor's degree preferred.
  • Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
  • Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to success in this role.
  • The ability to work efficiently and independently is important as well.
  • Must have familiarity with inventory control procedures and experience handling perishable products
  • Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail.
  • Must be able to work various shifts of a 24/7 operation

Education

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