Verizon Customer Service Representative Job at Helios Network, Norwich, CT

UDlTeUJhcURZaHhlOU8wa0tIdFM3cnE1T3c9PQ==
  • Helios Network
  • Norwich, CT

Job Description

At [COMPANY NAME], we’re proud to support some of the most recognized names in telecommunications — including Helios Network, a leader in connectivity and innovation. As we continue to expand our footprint throughout the New London area, we’re looking for a confident, customer-focused professional to join our growing team as a Helios Network Customer Service Representative.

In this role, you’ll become a key point of contact for new and existing Helios Network customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, your goal will always be to deliver value, build trust, and strengthen long-term relationships.

If you’re someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we’d love to meet you.

What You’ll Do:

  • Interact directly with Helios Network customers to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product
  • Provide expert guidance on Helios Network’s latest offerings, promotions, and service packages
  • Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency
  • Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations
  • Collaborate with teammates to meet individual and team-based service and performance goals
  • Maintain full compliance with all Helios Network standards, safety protocols, and customer service procedures

What We’re Looking For:

  • Previous experience in customer service, retail, or sales (1–3 years preferred)
  • Strong communication and problem-solving skills
  • Ability to build rapport quickly and tailor solutions to customer needs
  • Eagerness to learn, adapt, and grow in a team environment
  • Reliable and self-motivated with a results-driven mindset
  • High school diploma or equivalent (Bachelor’s degree is a plus but not required)

Job Tags

Full time,

Similar Jobs

PIONEER TRUST BANK N.A.

Assistant Trust Officer Job at PIONEER TRUST BANK N.A.

 ...Pioneer Trust Bank employees are known for exceptional customer service. Your main role will be assisting fellow Trust Department employees...  ...effectively in-person, via phone, and email ~ Microsoft Office/Computer Knowledge required, specific emphasis on Word and Excel... 

SpreeAI

Design Team Summer Internship Job at SpreeAI

 ...SpreeAI is a fast-growing, innovative AI company at the forefront of fashion and e-commerce, revolutionizing how consumers engage with fashion through lifelike photorealistic try-on technology and hyper-personalized shopping experiences. Our mission is to redefine the... 

Verizon

Senior Account Manager - Business Sales Job at Verizon

 ...When you join Verizon You want more out of a career. A place to share your ideas freely...  ...efficiently manage your time, excellent customer relations skills, and excitement for...  ...Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet... 

AO Globe Life

Remote Customer Service Rep - No Experience Needed | Flexible Hours Job at AO Globe Life

 ...Customer Service Representative Entry Level (Remote) Company: Globe Life AO Employment...  ...) Earn: $60,000 - $150,000+/year | No Experience Needed | Full Training Provided Launch...  ...years or older and legally authorized to work in the U.S. ~ Reliable, self-motivated,... 

Peraton

Cyber Security Engineer Job at Peraton

 ...What you'll do: This role requires a broad range of cybersecurity skills and knowledge, covering both technical and strategic aspects...  ...CORA (Cyber Operational Readiness Assessment) SCA / Union / Intern Rate or Range Details Target Salary Range: $104,000...