Job Description

Systems Engineer, Apple Services Engineering **Mesa, Arizona, United States** **Software and Services** **Summary** Posted: **Jun 10, 2025** Weekly Hours: **40** Role Number: **200608667** The people here at Apple don't just build products - they craft the kind of wonder that has revolutionized entire industries. Itʼs the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and help us leave the world better than we found it. A job at Apple is unlike any other you have had. You will be challenged. You will inspired. And you'll be proud. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As a member of Appleʼs Fleet Operations Engineering group, you will be responsible for supporting Appleʼs Global Compute Infrastructure, maximizing uptime for services such as Pay, iCloud, Music, Maps and other Apple customer-facing services. **Description** We are looking for a highly motivated Systems Engineer who has the skills and experience to support Apple's cloud infrastructure. This role will be heavily involved in driving key goals in the areas of automation, process improvement/standardization, technical development, monitoring, and operational efficiency. Responsibilities Include: Directly support customers of various platform services, working cross functionally with SRE, QA, Development and others to investigate and resolve customer issues. Troubleshoot, isolate and resolve system hardware and operating systems related issues. Develop customer facing product documentation as well as internally facing documentation/procedural runbooks. Work with Engineering teams to deploy/migrate/upgrade applications. Participate in DevOps project brainstorming, design, implementation, and test phases to deliver effective solutions. Implement and deliver on goals and initiatives Monitor server and application performance, resource utilization and security/compliance. Configure, manage and troubleshoot various Configuration Management tools, such as Puppet, Chef, etc. Recognize, identify and respond to failure trends due to hardware, software or configurations to assist or isolate a potentially larger problem. Configure, manage and troubleshoot load balancing technologies on both Appliances or Built as a service on various hardware platforms. Configure, manage and troubleshoot Virtual technologies, such as VMWare, KVM, XEN, etc. Manage Virtual environments with the use of UI interfaces, such as VC, DCUI, CLI, etc. Configure, manage and troubleshoot VMWare technologies, such as vSphere: vMotion, vCenter, vSwitch, HA, Fault Tolerance, Virtual Data Centers, Snapshots, etc. Does this sound like you? Join us! **Minimum Qualifications** + BS degree or equivalent experience + 5+ years Linux/UNIX systems administration in medium to large environments - strong knowledge of Red Hat-based Linux (RHCSE certificate preferred) + 5+ years of system administration in cloud stack or VMware environments + 5+ years of support or equivalent experience including a customer facing or customer support role + 5+ years of experience with configuration/Version Management Tools: Chef, Puppet, Ansible, Git **Preferred Qualifications** + In addition to the required technical skills, this position also demands good interpersonal skills and an individual motivated to learn in a dynamic environment. + Languages: Python, Shell, Java Script, HTML, CSS, Ruby, GO Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( . Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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