We are seeking a motivated and detail-oriented Training and Documentation Specialist to join our Support team. This role is critical in developing, managing, and improving the training and documentation resources that empower our BPO partners and internal support teams.
The Training & Documentation (T&D) Specialist partners closely with T&D counterparts embedded within our BPO organizations to ensure alignment on curriculum, quality, and execution. This role also serves Branch’s internal teams—including Admin Support, Fraud Operations, Onboarding, and Disputes—by maintaining relevant training materials and driving adoption of best practices. Fraud and Disputes teams have their own dedicated T&D roles, but this position will interface with them regularly to ensure cohesion and knowledge sharing across all support functions.
The base compensation range for this role is 55k – 65k. The salary range displayed reflects an average base salary range for the position across all the US. The base salary offered to an applicant could be higher or lower based on each applicant’s specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes commission/ variable compensation/ bonus/ equity or benefits.
A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our collaborative spirit has helped us become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.
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