Job Description

The QC/WIMS Clerk is responsible for processing accurate and timely transactions and conducting Quality Assurance of inbound/outbound product orders, including Train Provisioning Solution (TPS) services where applicable, while delivering excellent customer service to internal and external Amtrak customers and client partners.

Job Responsibilities

•    Enter data and process transactions in Warehouse Inventory Management System (WIMS) database.
•    Conduct Quality Assurance (QA) verification audits for both inbound and outbound orders, in the commissary (including cooler/freezer), at the Amtrak railyard/train platform, and on board Amtrak trains, effectively communicate and help resolve all discrepancies identified.
•    Ensure that the QA Process VPS Tools and Business Process SOPs are in compliance; communicate any deviations immediately to management.
•    Assist with problem solving, determining root causes to transactional issues and developing appropriate sustainable solutions.
•    May be asked to assist with Centralized Purchasing process as well as executing Warehouse to Warehouse Transfers.
•    Maintain files at the location, answer internal and external calls, use electronic equipment such as scanners, tablets, computers, printers, copiers, etc.
•    Participate in End of Month (EOM) inventory process and periodic cycle counts as required.
•    Utilize various reports (such as Negative Usage) to identify trends and areas for transactional process improvement.
•    Prepare communication materials for management and for the hourly staff including, but not limited to: bulletin boards, schedules, memos, etc.
•    May operate vehicles such as golf carts and non-DOT trucks/vans (requirement may vary by location). If vehicle operation is required, must meet Aramark’s CMV policy requirements, as well as safely operate vehicles in a manner consistent with safe work procedures and in accordance with operating guidelines.
•    Maintain a professional image, including conforming to communicated dress codes and maintaining proper hygiene when reporting to work and performing job duties.•    Perform duties as a member of a team where duties and responsibilities will be shared and adjusted to the client and/or commissary needs.
•    Comply with all OSHA Safety and MSDS Standards, and all Company work rules, policies and procedures.
•    Maintain a professional attitude towards co-workers, management, client employees and visitors to the facility.
•    Set high personal standards of performance and accept responsibility and accountability for all actions.
•    Other duties as assigned. 

Qualifications

•    Possess excellent verbal and written communication skills, including the ability to communicate professionally in person, by phone and through email.  
•    Must be able to work in a fast-paced environment while interacting with staff at all levels, and remaining positive, proactive and resourceful.
•    Demonstrates initiative and the ability to work efficiently and independently.
•    Basic computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.
•    Able to read and understand various reports and take appropriate action.
•    Must possess a high level of accuracy, attention to detail and is well organized.
•    An understanding of inventory flow and accountability.
•    Work well and collaboratively as part of a team, with a high level of professionalism and confidentiality.
•    Excellent customer service skills and follow through.
•    Flexibility in working a rotating schedule, including but not limited to nights, weekends, and holidays, and a reliable attendance record.
•    Repetitive motion is required; involving typing, filing and use of hands and wrists. 
•    Ability to lift and move up to 50 pounds. 
•    Position requires working in both extreme heat and extreme cold.
•    Ability to stand and walk for extended periods of time.
•    Must have/maintain a valid driver’s license and be able to meet and maintain Aramark CMV policy employment requirements (only if vehicle operation required, location-specific).

Education

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