Job Description
Police Communications Operator I or II Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 13484
Full/Part Time: Full Time
Org Marketing Statement The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UTSA Today or on X (formerly Twitter) , Instagram , Facebook , YouTube or LinkedIn .
In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.
Posting End Date : Applications will be accepted through 11:59 PM CDT on 05/28/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range : Up to $44,170 annualized, commensurate with education, experience, qualifications and level
Hours : up to 40 hours per week, non-exempt.
Required Application Materials :
- Resume is required.
- Cover Letter is preferred.
Essential Functions Job Summary Responsible for directing police and emergency responders to locations within the boundaries of the jurisdiction of UTSA Police Department as specified by the UT System Police in order to provide an appropriate police response and action.
Assist in providing rapid law enforcement response to campus emergencies by directing responding officers to the scene via police communications.
Core Responsibilities - Think and act promptly in emergencies, to analyze a situation quickly and accurately and take or suggest an effective course of action.
- Operate emergency phones, two-way radios, telecommunications and computer terminal equipment, surveillance camera systems, alarm and security systems.
- Receive and record information and requests related to police services.
- Dispatch police officers and notify command officers, supervisors and administrative personnel of incidents.
- Coordinate and direct a number of simultaneous law enforcement and emergency response activities to provide police, fire and EMS service during campus emergencies.
- Obtain, input and receive data related to police activities such as criminal history, warrants and vehicle registration.
- Handle requests for police, fire and EMS services from students, faculty, staff, and visitors.
- React calmly, quickly and decisively in emergency situations.
- Relay information from field officers requesting back-up and support services such as EMS, rescue, and fire equipment.
- Maintain manual and computerized logs and reports.
- Complete required reports and communicate with other police/fire/ambulance agencies.
- Operate various computer terminals including the Computer Aided Dispatch system, TLETS II / NLETS, TCIC/NCIC(DPS), DSX Access control, CompleteView CCTV control, GCC Fire Alarm monitoring, E911 Emergency call system, Mirra digital recorder, DCC Notifier emergency notification system.
- Obtain, summarize and relay information both orally and in written form.
- Activate emergency procedures for fire evacuations or similar emergencies.
- Operate specialized communication networking equipment and computer terminals to access confidential and restricted law enforcement (TLETS) information.
- Test and assure that all communication center equipment is functional and notify the shift supervisor/ PCO Manager when repair is needed or malfunctions occur.
- Performs other duties as assigned.
Required Qualifications
Level I
- High school graduate or equivalent
- Criminal Background Check and thorough background investigation to include a polygraph exam, psychological exam and drug screen testing.
- Must pass an approved proficiency examination administered by the Director of Police or his/her designee.
- After employment, pass a licensing exam upon successful completion of the TCOLE Basic Telecommunicator Certificate Course #1013 as mandated by the Texas Commission on Law. Enforcement, must be completed within the first 12 months of employment, by employees not processing the following current certifications: TCOLE Basic Telecommunications License; TCIC/ NCIC Full Access Operator course #3802, and TLETS/NLETS Basic Operator's Course #3811. Must also complete TCOLE course #2120, Crisis Communication within the first 12 months of employment.
- After employment, successful completion of a minimum of 40 hours of training for a Police Communications Operator as mandated by TCOLE.
- One year of related experience in communicating clearly and effectively, both verbally and in writing.
- This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.
Level II
- High school graduate or equivalent.
- TCOLE Intermediate Telecommunicator Proficiency Certificate.
- Criminal Background Check and thorough background investigation to include a polygraph exam, psychological exam and drug screen testing.
- Must pass an approved proficiency examination administered by the Director of Police or his/her designee.
- Demonstrate human relations and effective verbal and written communication skills.
- Two years of experience in police communications with a law enforcement agency, or its equivalent.
- This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.
Preferred Qualifications
Level I
- Associate's Degree from an accredited institution.
- TCOLE Basic Telecommunicator Proficiency Certificate Course #1013, Crisis Communication Telecommunicator #2120; TCIC/NCIC #3802 Full Access Operator certification, #3811 TLETS/NLETS Basic Operator's Course; TCOLE- Texas Commission on Law Enforcement; TCIC/NCIC- Texas Crime Information Center/ National Crime Information Center.
Level II
- Associate's Degree from an accredited institution.
- TCOLE Advanced Telecommunicator Proficiency Certificate.
Knowledge Skills and Abilities
- Demonstrated ability to follow oral and written instructions, multi-task and work under stressful situations.
- Demonstrated ability to react calmly, quickly and decisively in emergency situations
- Demonstrated ability to prioritizing and assigning emergency calls for service to police officers.
- Knowledge of and functionally operate police telecommunications equipment including 800 MHz/VHF/ UHF radio equipment, telephone console, multiple desktop computers, and CCTV control systems.
- Must possess the physical ability to hear ordinary telephone conversations and visually see written paper documents and electronic visual display (computer monitor).
Additional Information Based on finalist qualifications and department need, this position will be filled at the Police Communications Operator level I or II - UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
- Valid driver's license and Motor Vehicle Record (MVR) as applicable.
Working Conditions
Working Environment:
- Office Environment.
- After hours and weekend work is required on an occasional basis.
- Must be able to work on any assigned shift, with varying days off.
Physical Demands:
- Must possess the physical ability to hear ordinary telephone conversations and visually see written paper documents and electronic visual display (computer monitor).
- Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally.
This position will be primarily located on campus . Travel and parking expenses are the employee's responsibility.
Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
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Job Tags
Full time, Temporary work, Part time, Shift work,