Helpdesk Support Service Specialist, Intermediate Job at EMW, Inc., Huntsville, AL

T05heUE2U0ViUjlROU93aktucFg3YnkvT2c9PQ==
  • EMW, Inc.
  • Huntsville, AL

Job Description

  • Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
  • Develop and maintain high level of expertise with web-based application, user requirements and workflows.
  • Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
  • Maintain currency with application and related tools as they are updated.
  • Create and maintain marketing, demonstration and end user training materials.
  • Conduct presentations at end-user training, marketing, and demonstration events.
  • Identify, document and submit potential improvements and changes to application features using proposal recommendation system and procedures.
  • Perform key role in the software engineering release process team.
  • Conduct software testing in support of software releases.
  • Excellent skills in communication and public speaking are required.
  • Must be able to accept and complete tasks in a timely manner.

Requirements

  • BA/BS with 3+ years related experience OR AA with 5+ years
  • Secret Security Clearance

Job Tags

Full time, Immediate start,

Similar Jobs

System One

Materials Engineer Job at System One

 ...Job Title: Materials Engineer Location: Everett, WA Company Overview: We are seeking a driven and knowledgeable Materials...  ...: A Bachelors, Technology, or advanced degree in Materials Science/Engineering/Technology, Mechanical Engineering/Technology, or a... 

Essel

Entry Level Construction Worker - No Experience Needed (East Bay) Job at Essel

 ...Are you looking to begin a career within Construction Skilled Trades? Start your construction career with Essel's Construction Pathway...  ...hard-working and reliable individuals to join our team. No experience is required and training is provided. You will participate... 

Headhunter Insider

Registered Nurse - MedSurg Job at Headhunter Insider

 ...II, multi-specialty hospital is seeking Nurses due to expansion. Location is near best beaches...  ..., Dental, Vision, Life Insurance, 401k retirement, tuition assistance and many more....  ...minimum Associates required Ability to work all shifts Experience in admissions, discharges... 

Domino's Franchise

Delivery Driver - 5999 Crawfordsville Rd Suite B Job at Domino's Franchise

 ...opportunity to be a part of every aspect of store operations and receive daily tips. Your interactions with Customers are crucial in creating a...  ...hourly position (meaning hours vary week to week) with cash paid daily. Qualifications Must be 18 years of age with... 

Addison Kenway.

Dermatology Physician - Dermatologist Job at Addison Kenway.

 ...Dermatologist - Tuscaloosa, AL Job#16696772 Full-time dermatology physician position available in west central Alabama. Our client is growing and looking to add a dermatologist to their private practice. This role emphasizes general dermatology. Candidates should...