Job Description

German-speaking Customer Support Representative Qormi, Malta

Are you a native or fluent German speaker with a passion for helping others? Do you want to work in a vibrant and multicultural environment in Malta? This is your opportunity to join a dynamic team as a Customer Support Representative !

Location: On-site in Qormi, Malta

Availability: Full-time, permanent contract

Company: Careerxtra (Recruiting on behalf of our client)

️ Language Requirement: German (C1/C2 level) + English (B2 or higher)

Role Overview:

As a Customer Support Representative , you will be the first point of contact for customers via phone, email, and chat. Your main goal is to provide exceptional service, resolve inquiries, and ensure customer satisfaction.

Key Responsibilities:

• Handle incoming queries from German-speaking customers in a timely and professional manner

• Assist with product and service information, technical support, billing inquiries, and troubleshooting

• Follow internal procedures and service-level agreements

• Document customer interactions accurately in the CRM system

• Collaborate with other departments to resolve complex cases

Requirements:

• Fluent in German (C1 or above)

• Good command of English (B2 or above)

• Excellent communication and interpersonal skills

• Customer-oriented with problem-solving abilities

• EU passport or valid work permit for Malta

• Previous experience in a customer service environment is a plus

Whats Offered:

• Competitive base salary

• Relocation support if applicable

• Ongoing training and development

• Opportunity to grow in a fast-paced international company

• Work in a friendly, supportive, and inclusive environment

Ready to Apply?

If you're enthusiastic about customer support and want to work in sunny Malta, wed love to hear from you! Apply today and start your next adventure.

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