Job Description

About Weaviate

is an AI startup with open source and creativity at its core. Our AI-native vector database uses machine learning to create meaningful insights from unstructured data in a completely new way. Named one of Forbes’ Top 50 AI startups, and with over a million monthly downloads, Weaviate is quickly growing in popularity with developers and enterprises alike.

Our team members work remotely across the globe with the flexibility to work from anywhere and at any time. Our people experience this as a massive benefit! Operating with a strong sense of ownership and collaboration, our teams prioritize results while empowering each individual to do their best work.

About this role

In the role of a Client-Focused Site Reliability Engineer, you will be the linchpin for managing customer cloud environments, ensuring the seamless operation of our vector database installations across AWS, GCP, and Azure. Your role extends beyond the technical aspects of SRE practices; you will also be the primary technical contact for our clients, embodying the bridge between our advanced technology and customer success.

This is what you’ll be doing

• Oversee the deployment, management, and operational health of cloud-based infrastructures using Kubernetes and Terraform, tailored to customer-specific requirements.
• Embrace the role of customer advocate, providing direct and proactive communication to address their needs, feedback, and concerns.
• Apply Google SRE methodologies to maintain high availability, performance, and compliance of customer environments.
• Utilize monitoring tools like Grafana and Prometheus to preemptively identify and resolve potential issues, ensuring customer satisfaction.
• Engage in problem-solving for complex technical issues, offering timely and effective solutions to customers.
• Lead customer meetings, presenting technical insights and strategic recommendations to enhance their infrastructure and operations.
• Craft and maintain documentation and reports that provide customers with clear insights into their infrastructure status and our service value.

What we are looking for

• A minimum of 3+ years in a customer-facing technical role, such as Technical Account Manager, Customer Success Engineer, or similar positions within cloud services or SRE.
• Demonstrated experience in Kubernetes, and Docker. Experience with Terraform (infrastructure as code) is a must.
• Proven track record of managing cloud services (AWS, GCP, Azure) and familiarity with their respective best practices and security guidelines.
• Skilled in the use of monitoring tools like Grafana and Prometheus for operational excellence.
• A strong grasp of Google SRE principles, with a focus on reliability and customer-centric performance.
• Exceptional communication skills, with the ability to translate complex technical details into customer-friendly language.
• A proactive approach to customer service, with a passion for delivering solutions that drive customer success.
• Ability to work independently, taking full ownership of customer environments and related responsibilities.
• Location: Remote, based in the US or Canada to support our US customers.
• You are aligned with our company values .

What we offer

• 100% remote with lots of flexibility, read more here .
• Competitive compensation, including paid time off .
• Budget available to spend on going to conferences, co-working space, home office equipment, etc.
• Work with very experienced and fun team members.
• An atmosphere that encourages learning and personal growth, and that gives you lots of freedom, flexibility, and responsibilities.

Are you interested?

Have a look at this page to learn what you can expect from our interview process. Be aware that conducting a background check is part of our onboarding.

If you are interested in Weaviate and this role, you can apply via the ‘apply now!’ button below. All of our communication will be done in response to your application. If you have any questions feel free to reach out to our recruiter via the application. In this way, we ensure that our people can focus on doing their best work.

Job Tags

Similar Jobs