Role: Bilingual Customer IT Web Helpdesk (English / French)
Rates: Up to $29.00 p/h INC.
Contract: 12 months to start, 3 days per month in office (Scarborough, ON).
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We have a great new opportunity to support one of our Banking clients in a contract capacity!
Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.
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Typical Day in Role:
Inbound Technical Support Help Desk
Entry level position, which serves as a prerequisite for other roles within the Bank.
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
Troubleshooting customer concerns over inbound phone calls
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Candidate Requirements/Must Have Skills:
1) Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required)
2) 2+ Years Customer Service Experience
3) 1-3 years of browser troubleshooting practices
4) Demonstrated knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
1) Previous Help Desk or Contact Center experience
2) Technical Help Desk Experience
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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.
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